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NEW QUESTION 32
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.
What solution should a consultant recommend?
- A. Field Service Lightning
- B. Lightning Console
- C. Employee Community
- D. Salesforce Mobile App
Answer: A
NEW QUESTION 33
A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as password resets and order inquiries. In order to reduce the number of cases created, CK wants to provide customer self-service in the following channels: web, SMS, Facebook Messenger, and WhatsApp.
What is the recommended case deflection solution?
- A. Chat for Web and In-App
- B. Einstein Bo
- C. Digital Engagement Messaging
- D. Social Customer Service
Answer: D
NEW QUESTION 34
Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?
- A. Set up insert Article into Social post and enable the customer community portal.
- B. Set up communication channel layouts in the object manager to use Insert Article into Social post.
- C. Create a Chatter group and invite the customer to join with an external chatter user.
- D. Create a Visualforce page on the customer community portal.
Answer: A
NEW QUESTION 35
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers
- A. Customer community
- B. Knowledge base
- C. Automatic call distribution
- D. Service cloud console
Answer: A,B
NEW QUESTION 36
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?
- A. Deduplicate the data before importing into SF
- B. Import records and cretae a a worflow rule to change the data type
- C. Import the records and use duplicate management
- D. Install data quality analysis dashboards from the appexchange
- E. Standardize all rows to match salesforce data types
Answer: A,D,E
NEW QUESTION 37
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